Meet the Authors

Chloe Howard

chloe@unfilteredinkmedia.com

Chloe Rachel Howard was raised in the heart of the hospitality industry in Dallas Texas, where she developed a deep appreciation for the challenges and triumphs that restaurant owners and operators face every day. After growing up in a family owned restaurant, she broadened her career working hands-on in corporate restaurants for seven years, gaining invaluable frontline experience that shaped her passion for service and operational excellence. 

Building on that foundation, Chloe spent the next decade consulting with restaurant and bar owners across the country, providing technology solutions and innovative loss prevention strategies to help safeguard profits and strengthen operations. Her expertise in theft prevention and process optimization earned her recognition as a trusted advisor in the hospitality space. Chloe traveled nationwide, coaching business owners and their employees on how to better serve hospitality clientele, scale their businesses, and create customer-first cultures.

Chloe co-founded Unfiltered Ink Media, LLC and through her company, she continues to advocate for transparency, innovation, and resilience within the hospitality community. Today, Chloe combines her real-world restaurant roots, corporate leadership experience, and entrepreneurial vision to inspire and empower audiences. She is passionate about helping businesses thrive and guiding entrepreneurs to achieve their dreams.

Jauna Werner

jauna@unfilteredinkmedia.com

Jauna Werner is a business operations and optimization expert who rapidly delivers practical solutions to business owners to improve their profits, revenue and cash flow. As founder of her consulting practice, Jauna has earned a reputation as a trusted advisor and “true change agent.” Her approach combines structural process design, leadership development, and cultural agility to build resilient, profitable organizations. With a proven track record of helping companies—from startups to global enterprises—Jauna inspires audiences with practical insights on transformation, leadership, and the future of hospitality.

Her hospitality expertise comes from her years of experience in transformation and leadership at one of the largest point-of-sale and payment processing providers. In this role, she supported global strategies that empowered restaurants and bars to better serve their customers, enhance team performance, and adapt to rapidly changing market demands.

Besides her corporate and consulting work, Jauna has served as an adjunct professor of operations management at the University of Colorado’s School of Business, where she shared her expertise in business process improvement and leadership with the next generation of professionals. She is also the co-founder and Managing Director of Unfiltered Ink Media and the co-author of the true crime book, “How I Steal From You” which exposes theft within the hospitality industry and offers strategies for prevention.
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